CareConnect
With CareConnect, you can expect timely and transparent support at every step.
The Strategic Partnerships team at Highlands is dedicated to ensuring that referring providers, clinicians, and community employers can access our oncology services efficiently and with confidence.
Our team will partner with you to:
- Create streamlined care pathways for your patients
- Offer support and workflow assistance to referring offices
- Act as the primary point person to resolve issues related to referral or care coordination
With CareConnect, you can expect timely and transparent support at every step.
Our physician liaison acknowledges all inquiries within one business day, ensuring you know your request has been received and is in progress. When complex needs arise, we provide clear escalation pathways and work toward a targeted resolution, keeping you informed with consistent, straightforward communication throughout the process.
Referring Clinicians and Care Teams
Training on services and referral steps
Clear guidance on indications, workflows, and how to send patients to Highlands.
Support for urgent scheduling or coordination needs
Direct help resolving time‑sensitive issues.
Closed‑loop communication
Consistent follow‑up and swift escalation when barriers arise.
Employers and Benefits Leaders
Employer‑focused oncology access programs
Structured options that make it easier for employees to receive timely care.
Flexible contracting models
Support for direct arrangements or integration with existing health plans or TPAs.
Patients, Families, and Community Partners
Guidance on how to start care
Help navigating referral pathways, self‑referral, or self‑pay options.
Community screening support
Partnership on outreach for early detection and prevention.
Navigation to the right Highlands resource
Quick direction to the appropriate service or team.
We Provide:
Referral education and practice support
Simple guidance to help offices understand services, indications, and efficient referral workflows.
Referral escalation and service recovery
A single point of contact for quick troubleshooting and resolution when issues arise.
Direct employer arrangements
Support for employers seeking streamlined oncology access pathways for their teams
Self‑pay and non‑traditional access options
Clear pathways for individuals accessing care outside traditional insurance models or plans not in our network. In-network insurances at Highlands
include, but are not limited to, Aetna, Allwell, Ambetter, BCBS, Centene, Cigna, Devoted, Essence, HealthSpring, Humana, Medicaid, Medicare,
Municipal Health, QualChoice, TriWest, United Healthcare, and Vantos.
