Pharmacy
Let us fill your prescriptions.
Highlands Pharmacy is here to support you every step of the way.
We offer convenient pharmacy locations inside each of our clinics in Fayetteville, Rogers, Springdale, and Mountain Home, providing both full-service retail and specialty pharmacy options.
Whether you’re receiving IV medications during a clinic visit or filling a prescription to take home, our team of trained pharmacists works directly with your healthcare providers to ensure safe, timely, and effective treatment.
Our pharmacy is proud to serve the community—and we can fill prescriptions for your whole family with the same care and convenience you trust.
Pharmacy Locations at Highlands
Rogers
808 South 52nd Street
Rogers, AR 72758
Phone
(479) 878-1818
Hours
Monday–Friday
8:00 A.M. – 5:00 P.M.
Fayetteville
North Hills–3232 N. North Hills Blvd.
Fayetteville, AR 72703
Phone
(479) 695-1199
Hours
Monday–Friday
8:00 A.M. – 5:00 P.M.
Mountain Home
639 Hospital Drive
Mountain Home, AR 72653
Phone
(870) 580-5280
Hours
Monday–Friday
8:00 A.M. – 5:00 P.M.
Springdale
3901 Parkway Circle
Springdale, AR 72762
Phone
(479) 334-2430
Hours
Monday–Friday
8:00 A.M. – 5:00 P.M.
Prescription Refills
Patients needing to refill their prescriptions may contact the pharmacy directly or call the refill nurse at (479) 249-8602 or (479) 249-8664.
To ensure timely access to your medication, please notify your pharmacy at least 48 hours in advance of when you will need a refill. If no refills remain, your pharmacy will contact your prescriber for a new prescription.
Please note that controlled substances can only be filled during normal business hours and cannot be processed after hours or on weekends.
Medication Reminder: Please do not throw your expired or no longer needed medication in the trash or flush down the toilet. Take it to a designated medication drop off location – a list
is provided.
Please call (479) 587-1700, which is answered 24 hours a day, 7 days a week.
After hours and on weekends, our answering service will take your message and notify the appropriate staff. Your call should be returned within 24 hours.
- For non-urgent issues, you may also contact us through the patient portal.
- If you are experiencing a medical emergency, please call 911 immediately.
- For poison control, please call 800-222-1222.
Pharmacy Forms & Info
Relevant forms and area information for pharmacies and CT facilities.
We’re honored to be part of your care team and look forward to supporting you throughout your treatment.
Need help?
Reach out to us directly by email:
rxptassistance@hogonc.com
Specialty Medications
Many specialty medications require prior approval from your insurance. We start this process with your physician immediately, but it may take up to 72 business hours to receive a decision. If denied, we’ll file an appeal, which may take an additional 5–7 business days.
We will always make every effort to fill your medication for you. However, some insurance plans require that these prescriptions be filled through a contracted specialty pharmacy,
which will ship the medication directly to you by mail. They will contact you to confirm your delivery details. This call may come from an unknown number, so be sure to answer—delivery cannot be scheduled without speaking to you.
If Highlands Pharmacy can’t fill your specialty medication, we’ll give you contact info for the designated specialty pharmacy, including a letter summarizing the process for your reference.
INSURANCE AND COPAYS
Highlands Pharmacy accepts most major insurance plans, and in most cases, your copay will be comparable regardless of which pharmacy you use. If you do not have prescription insurance, you may find that our retail pricing is competitive—if not lower—than other local pharmacies.
Some insurance plans may require prior authorization before your prescription can be filled. This process involves communication between your physician and your insurance provider. Our team specializes in managing these requests efficiently and will work to minimize any delays. If a prior authorization is needed, please allow 24–48 hours for your insurance provider to issue an approval or denial.
FINANCIAL ASSISTANCE
If you do not have prescription insurance or your copay is not affordable, our team will assist you in determining whether you qualify for financial assistance programs offered by drug manufacturers or non-profit organizations. We will help you complete any required applications and guide you through the enrollment process.
Additionally, we partner with Hope Cancer Resources, a local non-profit organization that offers financial and support services to cancer patients in Northwest Arkansas.
