Our billing office handles your insurance claims and can set up a payment plan if needed. The staff will assist with any insurance questions or issues, acting as your financial advocates. Please notify them of any changes to your insurance coverage and feel free to discuss any financial concerns you may have.

Medicare

We take Medicare Assignment. This means we accept Medicare rates for covered services rendered. You are responsible for the 20% and your annual deductible. You will be required to pay your 20% at the time of service unless you have a supplemental insurance that covers this amount.

Commercial

While we do not accept all forms of insurance, we are happy to answer any questions about your current coverage. Please keep us informed of any changes to your coverage.

While we don’t typically file cancer policies, we will provide you with a summary of all charges so you can file your own policy.

PPO Insurance Plans

We accept many PPO plans and are required to collect your co-payment at the time of service. You will be charged a co-pay for each office visit, whether you see a doctor, APN, or nurse. For any questions or concerns regarding your co-pay, please contact your insurance company directly.

Referrals

Maintaining a current referral is your responsibility. While we will do our best to remind you and collaborate with your primary care physician, it is ultimately your duty to ensure your referral is required and up-to-date. If you do not have a required referral, you will be responsible for any charges incurred during the period your referral was not current.

Pre-Certification

Many insurance companies require pre-certification for treatment. Please contact our Billing Office as soon as you know your treatment plan so we can begin the pre-certification process. If diagnostics or treatment starts without pre-certification, you may be responsible for any charges not covered by your insurance.

Insurance Payments

If your insurance company requests further information and you do not provide it, you will be responsible for the total charges. Highlands Oncology makes every attempt to collect from your insurance company; however, there are times when they simply will not pay, leaving you with the responsibility. We are happy to work with you to arrange payments or help you apply for alternative methods. Please notify the Billing Office of any changes in your insurance coverage.

Payment Methods

We accept checks, cash, MasterCard, Visa, American Express, Discover, and direct bank transfer. For any questions, contact the Billing Office at 479-587-1700. We are your financial advocates and wish to assist you in any way we can.