Billing and Insurance
We understand that managing medical bills and insurance can be overwhelming
Billing and Insurance Information
Our Billing Office is here to assist you with all aspects of your insurance and payment needs. We will file your insurance claims and can help set up a payment plan if needed. Our staff serves as your financial advocates and is available to answer any questions or address any concerns you may have.
Please notify the Billing Office of any changes to your insurance coverage as soon as possible. We encourage you to discuss any financial concerns with us — we are here to help.
Medicare
Highlands Oncology accepts Medicare Assignment, which means we accept Medicare’s approved rates for covered services. You are responsible for your annual deductible and 20% coinsurance.
Unless you have supplemental coverage that pays this amount, your 20% portion is due at the time of service. If this presents a financial hardship, please contact us to discuss your options.
Commercial Insurance
We accept all major health insurance plans and rely on you to keep us informed of any changes in your coverage.
While we typically do not file cancer-specific policies, we are happy to provide a detailed summary of your charges to assist you in filing your own claim.
PPO Insurance Plans
We participate in many PPO networks. Per our contracts, co-payments are due at the time of service.
Please note that most PPO plans require a co-pay for each office visit, regardless of whether you are seen by a physician, advanced practice nurse, or nurse.
Referrals
It is your responsibility to ensure that your insurance referral is current.
Our staff will do their best to assist and remind you, but you are ultimately responsible for knowing if your plan requires a referral and confirming that it remains active.
If services are rendered without a valid referral, you will be responsible for any resulting charges.
Pre-Certification
Many insurance companies require pre-certification for certain treatments or diagnostic procedures.
Please contact our Billing Office as soon as your treatment plan is established so we can begin the pre-certification process.
If services are performed without prior authorization, you may be responsible for any non-covered charges.
Insurance Payments
If your insurance company requests additional information from you, please respond promptly to avoid delays or denials.
While Highlands Oncology makes every effort to collect from your insurance provider, there may be times when payment is denied and the balance becomes your responsibility.
Should this occur, we will gladly work with you to establish a payment plan or explore alternative payment options.
Payment Methods
We accept cash, checks, MasterCard, Visa, American Express, Discover, and direct bank transfers.
If you have questions about payment or need assistance, please contact our Billing Office — we are here to support you.
Billing Office Contact:
At Highlands Oncology, we are committed to helping you navigate the financial aspects of your care with compassion and understanding.